Account Manager - Germany

About the role

This is an Account Management position focused on building and maintaining relationships with direct-to-consumer brands across Europe. You'll own customer relationships end-to-end, help with onboarding, and work closely with internal teams to ensure customer success on Hive's e-commerce operations platform.

What you'll do

• Consult customers on growth strategies, optimization opportunities, and new product launches while managing your customer portfolio
• Build and maintain strong relationships by serving as the primary connection between customers and internal Hive teams
• Collect and analyze customer feedback with the product team to drive product development
• Onboard new customers alongside the Onboarding team to ensure exceptional first experiences
• Work with the pan-European account management team to deepen relationships with fast-growing DTC brands

What you'll need

• 2-3 years of experience in B2B Account Management, Sales, or Business Development
• Entrepreneurial mindset with passion for relationship building and personal development
• Strong analytical and empathetic communication abilities
• Enthusiasm for being the face of the company to customers
• Fluent German and English (C2 level) in writing and speaking
• Previous experience in Start-Up, Software, or SaaS companies

Nice to have

• Logistics industry experience

What they offer

• Market-competitive salary and equity incentive plan for all full-time employees
• Choice of laptop setup with accessories like monitors and headphones
• 30 vacation days per year plus paid 20-day sabbatical every three years
• Flexible working hours with office locations across Europe
• Free drinks and snacks at offices plus regular team events and company offsites