Technical Writing Manager

About the role

We're looking for a Technical Writing Manager to own Contentful's documentation strategy end-to-end, elevating the quality, consistency, and discoverability of technical content. You'll lead a team of technical writers while serving as the subject-matter expert on localization, ensuring our documentation and product UI are accessible to a global audience.

What you'll do

• Lead and develop a small team of Technical Writers, providing coaching and regular reviews
• Develop a holistic documentation strategy covering processes, tooling, delivery frameworks, and customer-feedback loops
• Produce industry-leading technical content, including API documentation, release notes, how-to guides, and FAQs
• Review, test, and edit content from non-writer contributors across the organization
• Partner with product managers, engineers, designers and customer-facing teams to develop content
• Act as subject-matter expert on product UI and documentation localization
• Drive and execute localization strategy to ensure global accessibility
• Establish repeatable processes and checkpoints for successful documentation releases
• Build mechanisms for customer feedback to guide documentation improvement

What you'll need

• Expertise in localization practices and workflows
• Exceptional attention to detail and strong organizational skills
• Strong technical writing skills
• Excellent communication and interpersonal skills
• Strong process orientation with passion for operational excellence
• Growth mindset with desire to learn and help others learn

Nice to have

• Familiarity with API documentation and docs-as-code workflows
• Engineering background or technical skills
• Demonstrated experience managing or leading teams

What they offer

• Stock options for full-time employees
• Fertility and family building benefits with lifetime reimbursable wallet
• Generous paid time off including vacation, sick, education, compassion, and volunteer days
• Personal annual education budget for skills development
• Annual wellbeing stipend for physical, financial, or emotional health
• New hire office equipment stipend and monthly communication stipend