Senior Support Engineer | Europe Remote
n8n
Seniority
Senior
Model
Remote
Sector
Salary
Undisclosed
Contract
Full-Time
About the role
As a Support Engineer at n8n, you'll provide technical support to users across enterprise and community segments, troubleshooting complex workflow automation issues. You'll work closely with engineering teams to resolve product issues while helping scale support operations through documentation and knowledge sharing.
What you'll do
- Provide technical support via tickets, chat, and community forums
- Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance
- Investigate and reproduce complex technical issues across the n8n ecosystem
- Collaborate with Engineering and Product teams to escalate and resolve product issues
- Create and maintain documentation, FAQs, and knowledge base articles
- Identify recurring issues and propose improvements to product reliability
- Contribute to community by answering questions and sharing best practices
- Document troubleshooting workflows and build internal playbooks
- Help improve support tooling and resolution efficiency
What you'll need
- 3-5+ years in technical support, customer-facing engineering, or similar roles
- Strong troubleshooting and problem-solving skills
- Experience debugging APIs, integrations, webhooks, and authentication flows
- Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP)
- Experience with JavaScript, Node.js, or similar technologies
- Experience with Docker or containerized environments
- Strong written and verbal communication skills
- Passion for helping users and improving product usability
Nice to have
- Experience with workflow automation tools (Zapier, Make, Airflow)
- Observability tools such as Grafana, Datadog, or Prometheus
- Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)
- Experience with cloud platforms (AWS, GCP, Azure) and Linux fundamentals
What they offer
- Competitive compensation with equity ownership
- 30 days vacation (Europe) or 20 days (US) plus public holidays
- Health, dental, vision coverage and retirement benefits
- €1K annual learning budget for courses, books, and events
- Remote-first culture with regular team off-sites
- $100 monthly budget to support open source projects