Customer Success Manager

About the role

Join Doctolib as a Customer Success Manager and take ownership of a defined customer portfolio in the healthcare technology space. You'll build trusted relationships with clients, identify growth opportunities, and ensure customers maximize value from our healthcare solutions.

What you'll do

• Manage a defined customer portfolio independently, ensuring customer satisfaction, product adoption, retention and growth
• Build strong customer relationships through structured conversations, goal-setting, and implementation support
• Identify usage potential and coordinate appropriate measures to increase satisfaction and product utilization
• Recognize and implement growth opportunities including contract extensions, renewals, and customer win-back initiatives
• Provide structured customer feedback to relevant internal teams to improve customer experiences

What you'll need

• 2-4 years experience in Customer Success, Account Management or similar customer-focused role, ideally in B2B SaaS
• Portfolio management skills with ability to prioritize intelligently and work data-driven
• Strong relationship-building abilities to create authentic partnerships with customers
• Commercial mindset with understanding of business logic and sales opportunity recognition
• Hands-on mentality with ability to coordinate independently and drive projects to completion
• Excellent German (min. C1) and good English (min. B2) communication skills

Nice to have

• Healthcare industry experience, ideally from practice or clinic environments
• Technical understanding and ability to explain complex software features clearly
• Data affinity with experience in CRM systems like Salesforce and dashboard usage

What they offer

• Company-sponsored Germany ticket for office or hybrid workers
• 28 vacation days plus 1 additional day per full employment year (max 30 days)
• Company health insurance with additional benefits and occupational pension with 40% employer contribution
• Doctolib Parent Care Program including extra parental leave
• Free mental health and coaching sessions, meal vouchers, and subsidized Urban Sports Club membership
• Flexible arrangements for caregivers and employees with disabilities