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Technical Account Manager, EMEA

TTalon.One
Seniority
Midweight
Model
Hybrid
Sector
MarTech
Salary
Undisclosed
Contract
Full-Time

About the role

Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You'll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client's ecosystem.

What you'll do

  • Take ownership of the integration process of our API-driven platform with our clients' ecosystem
  • Troubleshoot repeat technical issues and drive issue escalation and problem elimination
  • Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction
  • Work together with Customer Success Managers and our Engineering team towards providing great client service
  • Find new technology partners and integration possibilities
  • Manage customer expectations and lead them to customer satisfaction
  • Design Customer Onboarding processes
  • Work with Support on escalated tickets

What you'll need

  • 2+ years of experience working as Technical Account Manager, Integrations Consultant or other related role
  • Experience with handling API integrations
  • Proven experience with SaaS based products
  • Previous experience with problem-solving in a troubleshooting environment
  • Passion for consulting and tactical empathy to apply and present complex solutions effectively
  • Excellent written communication skills with the ability to explain complex topics in easily understood and concise language
  • Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
  • Fluency in English required; German strongly preferred (other languages are a plus)

What they offer

  • €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses
  • 30 days of annual leave, plus extra paid days for your birthday and moving day
  • Home office setup budget, a monthly home office allowance
  • Freedom to work from abroad for up to 90 days worldwide
  • Mental health support with nilo.health and discounted Urban Sports Club membership
  • 20% company subsidy on your pension contributions
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