Operating Principal, CEO Office

About the role

We're hiring an Operating Principal to join the CEO Office and strengthen how we translate strategy into execution through clear priorities, decision cadences, and decision-useful performance visibility. You will work across senior stakeholders without direct authority, building trust quickly and driving clarity and action in a complex, high-ambiguity environment.

What you'll do

• Run and continuously improve core performance and execution rhythms (e.g., QBRs, priority check-ins, executive scorecards, weekly/monthly reviews), ensuring forums result in clear decisions, actions, owners, and follow-ups
• Build simple, reliable performance visibility (KPIs, dashboards, leading/lagging indicators, OKR/initiative tracking) so leaders can spot risks early and manage the business with clarity
• Strengthen execution mechanics across cross-functional work by surfacing ownership gaps, clarifying dependencies, and helping teams align ambition with capacity
• Partner across functions (CEO Office, Product, Engineering, Design, Finance/FP&A/RevOps, People, GTM) to unblock progress and influence decisions through clear narratives, data, and accountable follow-through
• Raise the bar for operating excellence by creating templates, rituals, and ways of working that scale—without adding bureaucracy
• Ensure metrics are decision-useful: drive clarity on KPI definitions, ownership, review mechanisms, and "so what?" actions (not just reporting)

What you'll need

• You're a senior individual contributor with more 5 years of experience in strategy, operations, product, engineering, finance, analytics, or similar roles
• You have proven experience translating strategy into execution in complex, cross-functional environments
• You can influence without authority—building trust across teams, challenging constructively, and driving action through clarity and follow-through
• You're hands-on with data: you've built/owned KPIs, dashboards, analyses, and reports that leaders actually use
• You're comfortable operating in a high-ambiguity, high-stakes environment and bringing structure to messy problems
• You're aligned with the intent of the role: not PMO/project delivery ownership, but strengthening decision cadence, clarity, and execution system effectiveness

What they offer

• Work in a fast-growing, innovative, inclusive, and ethical business where your passion and creativity will inspire teams globally
• Global reach: present in 37 markets with 3000+ people from 92+ nationalities across 4 continents
• Competitive compensation package and paid leave
• SumUp Sabbatical, Employee Assistance Programme for mental health, fitness and language learning offers
• Budget for your professional and personal development, e.g. for attending conferences or external trainings