Technical Solutions Manager (German Speaking)

About the role

The successful candidate will join our Technical Solutions Management team as a technical integration specialist supporting enterprise customers implementing the DeepL platform. This is a highly technical, customer-facing role suited to candidates with a background in software engineering, solutions engineering, or technical implementation.

What you'll do

• Be the trusted technical advisor to prospects and clients, consulting with them on their strategic vision with the DeepL solution
• Translating business requirements into technical solutions, and translating complex technical concepts into simple language
• Troubleshoot challenges that customers experience as they set up their systems
• Support the technical relationship with our customers to drive confidence and satisfaction by delivering technical information and recommendations
• Develop, manage and deliver tools, collateral and an enablement approach (in collaboration with Product Marketing and Enablement) to ensure that the Customer team maintain their technical knowledge
• Good understanding of what functionalities and capabilities customers will need in the future, and bring this feedback to the product teams for evaluation

What you'll need

• 5+ years of work experience, with at least two years in client-facing software implementation or account management role at a SaaS company
• You must have knowledge / experience with programming languages
• MUST BE ABLE TO SPEAK GERMAN
• Essential technical knowledge includes: REST APIs, SSO frameworks - Entra ID (Azure) experience preferred - SCIM knowledge desirable, Deployment support - eg. browser extension deployment - Intune - GPO
• Ability to rapidly learn, understand, and work with emerging technologies, methodologies, and solutions
• Proven success leading technical, multi-stakeholder implementations on time and within scope
• Demonstrated ability to resolve issues efficiently while maintaining strong customer relationships
• Excited about joining a scale-up where not everything is figured out

What they offer

• Diverse and internationally distributed team with people of more than 90 nationalities
• Hybrid work schedule with flexible hours, coming into office twice a week
• Virtual Shares - ownership mindset with stake in company growth
• Monthly full-day hacking sessions and Hack Fridays
• 30 days of annual leave
• Regular in-person team events and company-wide gatherings