AI Operations Associate (Onboarding / Agents)

About the role

You'll own pilot customer accounts and drive commercial success while building and deploying AI voice agents. This role combines customer success, technical implementation, and hands-on agent development to help enterprise customers integrate AI voice technology into their business operations.

What you'll do

• Own dedicated pilot accounts and drive commercial outcomes including conversion rates and revenue
• Manage pilot projects end-to-end, ensuring stakeholder alignment and tracking progress
• Build, design, and refine AI agents that handle thousands of daily customer conversations
• Partner with engineering teams to develop and ship production-ready voice agents
• Track agent performance and continuously optimize based on success metrics
• Lead customer workshops and training sessions to drive product adoption
• Build and maintain workflows for customer onboarding and pilot management
• Translate customer feedback into actionable product requirements for development teams

What you'll need

• Strong customer-facing skills with genuine interest in helping customers succeed
• Tech-savvy background or semi-technical experience
• Excellent communication skills in both English and German (additional languages preferred)
• Experience building workflows and AI agents with understanding of prompt engineering and APIs
• Willingness to work hands-on rather than purely strategic roles

Nice to have

• 1+ years of experience in customer-facing roles at fast-growing startups

What they offer

• Above-market pay and equity compensation
• Access to any AI tools that increase productivity
• Gym subscription through Urban Sports
• Free dinner provided in the office
• Regular team off-sites