Customer Experience Associate

About the role

We're hiring a Customer Experience Associate to own the customer relationship after signing — from onboarding and adoption to expansion and renewal. You'll make sure customers get real value from Bounti, stay engaged over time, and grow with us.

What you'll do

• Own the customer relationship after the sale across onboarding, adoption, expansion, and renewal.
• Lead successful onboardings and help customers reach value quickly.
• Drive adoption and engagement by identifying gaps and helping customers embed Bounti into daily operations.
• Reduce churn by spotting risk early, understanding root causes, and solving problems end-to-end.
• Drive expansion by identifying opportunities across more locations, teams, and use cases.
• Own renewals by building strong relationships and consistently demonstrating value.
• Use customer health, usage, and feedback to guide actions and improve retention.
• Partner cross-functionally with Product, Sales, and Support to improve the customer experience.

What you'll need

• 1-2 years of experience in Customer Success, Account Management, Retention, or a similar customer-facing role, ideally in SaaS or restaurant tech.
• Strong customer instinct and a track record of building trusted relationships.
• Clear, empathetic communicator who stays calm in stressful situations.
• Proactive, structured, and highly organized across multiple workstreams.
• Strong problem solver who looks for the right solution, not just the fastest one.
• Comfortable using data and customer signals to drive action.
• Tech-savvy, with strong curiosity for AI and operational efficiency.
• Fluent in German and confident in English.

What they offer

• Real responsibility for onboarding, adoption, retention, expansion, and renewal.
• Direct line to founders — fast decisions, lots of trust, zero politics.
• Small, high-quality team with low ego and high standards.
• Backed by top-tier VCs and investors like the founders of Framer and Indeed.