Client Success Manager Account ServicesGerman Speaking

About the role

This position is offered in both Munich and Berlin. You will be a reliable contact person for our existing customers as well as prospective clients for our services via telephone and email.

What you'll do

• Serve as a reliable contact person for both our existing customers and prospects of our services via telephone and email
• Network with other specialist departments for complex questions to quickly find a solution
• Take independent responsibility for customer satisfaction and retention on topics such as account management, payment transactions, refunds, and technical questions
• Continuously expand your expertise in the financial sector through internal training and personal interest
• Use customer feedback to identify improvement potential for our product and internal processes, working closely with Product and Operations teams