Technical Onboarding Praxissoftware

About the role

You'll be a Technical Onboarding specialist supporting healthcare practices and hospitals in implementing Doctolib's products including practice management software, AI-based phone assistants, and appointment management solutions. You'll serve as the technical contact point throughout the customer journey, ensuring smooth implementation from day one.

What you'll do

• Serve as technical contact point for healthcare practices and medical centers regarding technical requirements
• Conduct data migration processes from customer systems into Doctolib applications
• Provide technical support for complex issues during and after onboarding
• Integrate practice management software, appointment management solutions, and AI-based phone assistants
• Collaborate closely with sales, project teams, customer support, and development teams

What you'll need

• Excellent communication skills for interactions with users on-site, by phone, and in online meetings
• Strong technical knowledge of IT infrastructure, networks, VPNs and their setup
• Programming experience in JavaScript and Python, plus SQL databases with demonstrable projects
• Very good German skills (minimum C1) and very good English skills (minimum C1)
• High level of curiosity and motivation for products, technical processes, and healthcare transformations

Nice to have

• Experience with practice management systems (PVS/PMS) or EHR systems
• Experience in release management or software testing (Windows and web applications), particularly in SaaS environments
• Knowledge of monitoring and troubleshooting tools like Kibana, Datadog, or Elasticsearch

What they offer

• Company-sponsored Germany ticket for public transport
• 28 vacation days plus 1 additional day per full employment year (max 30 days)
• 10 days per year to work from abroad
• Company health insurance with additional benefits
• Company pension plan with 40% employer contribution
• Mental health and coaching sessions through external partner