Principal Engineer

About the role

Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

What you'll do

• Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects
• Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation
• Contribute to our technical architecture as we grow. We scale to service requests from all our customers' customers. We're growing and so are they
• Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases
• Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work
• Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems
• Play an active role in hiring, mentoring and career development of other engineers
• Raise the bar for technical standards, performance, reliability, and operational excellence

What you'll need

• Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created
• Significant, demonstrated impact that your work has had on the product and/or the teams
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.)
• You will have experience with Distributed systems
• 2+ years of experience as the primary technical leader for a team
• Experience collaborating directly with technical leaders, product teams and designers, and a proven track record of delivering value to customers or users

What they offer

• Competitive salary, annual bonus and equity
• Regular compensation reviews - we reward great work!
• Generous paid time off above statutory minimum
• Hybrid working
• MacBooks are our standard, but we also offer Windows for certain roles when needed
• Fun events for Intercomrades, friends, and family!