Healthcare IT Integration Specialist

About the role

You'll work as a Technical Services specialist at the intersection of the Doctolib platform and German healthcare IT landscape. This role involves solving complex integration problems, supporting customers with technical challenges, and ensuring seamless integration of Doctolib into customer infrastructure.

What you'll do

• Provide technical support for German Telematikinfrastruktur including interface architecture, card management, and Gematik standards
• Support and troubleshoot Doctolib solutions during onboarding, performance optimization, updates and configurations
• Solve complex interoperability problems with connectors and APIs in collaboration with IT service partners
• Independently analyze complex technical issues with thorough documentation and collaborate with development teams via Jira
• Use various AI tools to efficiently develop problem solutions and generate comprehensive knowledge
• Transfer knowledge proactively to internal teams to prevent technical challenges and improve customer satisfaction

What you'll need

• Experience with complex IT infrastructures, networks, and security-critical systems
• Practical experience with API integration and troubleshooting
• Ability to explain technical concepts clearly to both IT experts and non-technical audiences
• Very good German skills (minimum C1) and good English skills (minimum B2)

Nice to have

• Knowledge of Telematikinfrastruktur, Gematik standards, and healthcare IT systems
• Experience with IT service partners, KIM+, eAU and e-prescription workflows
• Experience with observability tools like Kibana, Datadog or Elasticsearch
• Degree in Computer Science, Medical Informatics or comparable professional experience

What they offer

• Company-sponsored Germany ticket for office or hybrid work
• Corporate health insurance with additional benefits
• 28 vacation days plus 1 additional day per full calendar year (max 30 days)
• Up to 10 days per year working abroad
• Corporate pension plan with 40% employer contribution
• Mental health and coaching sessions through external partner