Werkstudent Customer Success

About the role

Join Doctolib's Customer Success team as a working student supporting customer satisfaction and long-term partnerships with small to medium-sized medical practices. You'll help coordinate internal tasks, maintain direct customer contact, and contribute to process optimization projects while learning about SaaS customer success operations.

What you'll do

• Coordinate internal tasks by distributing incoming requests and ensuring smooth information flow
• Handle customer inquiries via phone and email, support structural changes, and proactively inform about product updates
• Support team and management with administrative processes to ensure smooth daily operations
• Contribute to internal process optimization projects and assist with documentation and learning content preparation

What you'll need

• Currently enrolled full-time at a university
• Interest in digitalization, particularly in healthcare, with strong communication skills for customer interaction
• Enjoy administrative tasks, solution and detail-oriented work approach with technical affinity
• Independent and proactive working style with team collaboration skills
• Fluent German and good English language skills

Nice to have

• Previous experience in customer support or sales
• Experience in SaaS companies or healthcare industry

What they offer

• Structured onboarding through Doctolib Academy and internal training programs
• Sponsored public transport ticket or semester ticket reimbursement
• 28 vacation days per year (pro-rated)
• 10 days work from abroad annually after 6 months
• Corporate health insurance with additional benefits after 6 months
• Flexible hybrid work model with office breakfast and food subsidies