CRM Marketing Manager - US Physicians

About the role

The CRM Marketing Manager, US Clinicians will play a key role in driving engagement, retention, and growth in one of our most important markets. This role supports lifecycle marketing strategies tailored to US physicians, requiring a deep understanding of the channels and touchpoints that matter most to clinicians.

What you'll do

• Own the end-to-end strategy, implementation, and continuous optimization of multi-channel lifecycle journeys (Email, Push, In-App) within Braze.
• Act as the single point of contact to internal stakeholders, translating high-level business goals into actionable CRM workflows that drive conversion and retention.
• Own the reporting suite for CRM performance — moving beyond open rates to analyze LTV, ROI, and incremental lift, providing actionable insights to the leadership team.
• Spearhead the expansion of our communication ecosystem by integrating and scaling new channels (e.g., Push, SMS).
• Innovate in the AI and Automation space to create applications and solutions for the team and the market.

What you'll need

• Experience in the multichannel CRM environment (mobile/email/web).
• A growth mindset to create campaigns that can move the needle and increase our market share.
• Affinity and interest to try new technologies.
• Knowledge of marketing automation software (e.g. Braze, Hubspot) and experience with data visualization tools such as Looker.
• Experience with HTML, CSS and javascript-type languages like AMPscript.

What they offer

• 30 paid vacation days, AMBOSS holiday, and personal purpose day.
• Daily healthy breakfast and lunch by in-house chef at Berlin HQ.
• Urban Sports Club M plan, Fitbit Versa 3, and Deutschland Ticket.
• Option to work remotely from office spaces in Cologne, Sardinia, and Cape Town.