Solutions Engineer

About the role

You'll serve as the primary technical point of contact for voize customers, managing their complete technical journey from pre-sales infrastructure assessment to ongoing operational support. This role bridges the gap between voize and customer IT teams, ensuring smooth deployments and long-term success of the AI companion platform used by over 100,000 nurses.

What you'll do

• Support pre-sales calls to assess infrastructure, identify potential blockers, and guide technical evaluations
• Configure secure customer setups and validate infrastructure requirements
• Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy
• Support technical scaling initiatives including growing user bases and infrastructure changes
• Document setups and technical handoffs for smooth internal collaboration
• Flag recurring issues and contribute to internal tools, documentation, and processes

What you'll need

• Several years of experience as a Linux or Windows Administrator
• Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs)
• Solid experience with virtualisation, Docker, web servers (Nginx, IIS), and load balancing
• Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices
• Clear communication skills with empathy for both technical and non-technical users
• Proactive, self-directed approach with strong documentation and technical handoff skills
• Fluent German (C2) and English (C1) proficiency

Nice to have

• Experience working with start-ups

What they offer

• Stock options as co-creator of company success
• 30 vacation days plus birthday off
• Germany Transport Ticket and Urban Sports Club membership
• Access to learning platforms like Blinkist and Audible
• Flexible working hours and hybrid work setup
• Regular company off-sites and team events