Customer Success Manager - High Touch

About the role

As a Customer Success Manager for High Touch at voize, you'll be a strategic partner to large care organizations, managing enterprise customer portfolios and driving measurable outcomes in complex healthcare environments. You'll lead multi-stakeholder implementations and create scalable training programs that help customers realize value from voize's AI companion for nurses.

What you'll do

• Own a portfolio of enterprise customers and act as their strategic partner
• Lead multi-stakeholder implementations in regulated healthcare environments
• Design and run train-the-trainer concepts that scale
• Turn customer goals into measurable outcomes and value narratives
• Anticipate risks early and navigate them proactively
• Work closely with Product, Support and Sales teams to improve value delivery
• Contribute learnings and improvements back to the team
• Partner with Technical Support and Customer Training teams

What you'll need

• Comfort with complexity and ambiguous situations
• Deep care for customers and teammates
• Balance of empathy with structure and clarity
• Systems thinking approach, not just individual account focus
• Natural ownership mindset and proactive attitude
• Fluent German and English communication skills (C1+ German required)
• Desire to help shape Customer Success processes during company growth

What they offer

• Stock options as co-creator of company success
• 30 vacation days plus birthday off
• Germany Transport Ticket and Urban Sports Club membership
• Access to learning platforms like Blinkist and Audible
• Flexible working hours and hybrid work setup
• Regular team events and company off-sites